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Customer Contact Specialist

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Date: May 13, 2019

Location: West Des Moines, IA, US, 50266

Company: Sammons Financial Group

Sammons Financial Group offer some of today’s most sought after life insurance, annuity, and retirement planning products. As a privately held company, our leaders and employees remain consistently focused on long-term growth, making decisions that allow us to deliver on our commitments to customers, distribution partners, our employees, and our communities. Individually, our companies provide value in the products and services they offer. Together we represent a history of strength and longevity.

 

We offer:

  • Casual dress which includes jeans. 
  • Core business hours are M-Th 7:30am -5pm, Fridays 7:30am-12:30— Friday Afternoons off all year long
  • Great benefits and PTO including medical, dental, vision, wellness plan, charitable giving programs, education assistance… to name a few!
  • ESOP- A retirement plan completely funded by the company!
  • Rich culture- driven by private ownership and intentional leadership.

A Customer Contact Specialists communicate verbally with policyowners, agents, third parties and internal support departments in matters relating to customer needs. Approach all interactions with the customer at the forefront, using the corporate shared values as the guide for all interactions. 

 

QUALIFICATIONS:

  • Bachelor degree preferred  
  • Must have the ability to communicate effectively and tactfully with agents and policyowners
  • Must have knowledge of and ability to maneuver through multiple information screens
  • Previous customer service/call center experience preferred
  • Excellent verbal and written communication skills
  • Must have strong organizational skills
  • Strong problem solving skills 
  • Ability to work efficiently and independently or in a team environment
  • Able to adapt to frequent change

 


Nearest Major Market: Des Moines

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